New app streamlines front-end digital transformation, bettering buyer expertise via FusionFabric.cloud
NEW YORK, Oct. 31, 2022 /PRNewswire/ — Glia, the main supplier of Digital Buyer Service (DCS), has teamed up with Finastra, a worldwide supplier of economic software program purposes and marketplaces, to assist monetary establishments to enhance the digital buyer expertise. By way of its FusionFabric.cloud platform and Fusion Digital Banking answer, Finastra will provide Glia’s Digital Buyer Service (DCS) capabilities as a brand new app.
“The highly effective mixture of Glia’s Digital Buyer Service (DCS) platform and seamless integration capabilities will assist empower our community of group establishments to make the transfer from a phone-first to digital-first customer support technique,” mentioned Narendra Mistry, Chief Product Officer, Common Banking at Finastra. “In making this app accessible on our platform, monetary establishments can faucet into these modern capabilities to enhance buyer expertise and speed up digital banking, with the good thing about constructing deeper buyer relationships, decreasing name instances and rising efficiencies.”
With Glia, monetary establishments can meet prospects the place they’re and talk via whichever technique they like—together with messaging, video banking and voice—and information them utilizing CoBrowsing. Glia’s know-how balances using AI for automating buyer interactions with very important human contact. It supplies continuity by preserving conversations within the digital area, eliminating the necessity for patrons to spend time offering context once more through clunky cellphone experiences.
“Finastra has a powerful fame and spectacular traction in monetary providers, serving to group establishments evolve as know-how and buyer expectations shortly evolve,” mentioned Steve Kaish, SVP of alliances for Glia. “Collectively, we’re serving to Finastra’s shoppers extra simply undertake Digital Buyer Service to allow them to persistently ship five-star experiences. We’re proud to companion with an business chief like Finastra, offering the instruments wanted for its community of banks and credit score unions to digitalize and improve customer support.”
Glia is reinventing how companies assist their prospects in a digital world. Glia’s Digital Buyer Service (DCS) answer enriches internet and cell experiences with digital communication decisions, on-screen collaboration, and AI-enabled help. Glia has partnered with over 300 banks, credit score unions, insurance coverage firms and different monetary establishments worldwide to enhance the shopper expertise and drive enterprise outcomes. Named each a Deloitte Expertise Quick 500™ firm and a Nice Place to Work (with a 97% worker satisfaction ranking) for a second 12 months in a row, Glia continues to realize broad business recognition and customer support thought management together with publishing the definitive ebook on DCS with Wiley. The corporate has raised over $150 million in funding from high traders. To study extra, go to glia.com.
Finastra is a worldwide supplier of economic software program purposes and marketplaces, and launched the main open platform for innovation, FusionFabric.cloud, in 2017. It serves establishments of all sizes, offering award-winning options and providers throughout Lending, Funds, Treasury & Capital Markets and Common Banking (retail, digital and company banking) for banks to assist direct banking relationships and develop via oblique channels, corresponding to embedded finance and Banking as a Service. Its pioneering strategy and dedication to open finance and collaboration is why it’s trusted by ~8,600 establishments, together with 90 of the world’s high 100 banks. For extra info, go to finastra.com.